Privacy Policy

What we collect

Information you give us

• Account details — email, and if you sign in with Apple or Google, the identifier they return. A phone number is never required to create an account.
• The second number you choose — assigned at your request from numbers we can actually deliver.
• Contacts you create in the app. If you import from your device address book, only the entries you choose are copied to us.
• Identity documents — only when a country or carrier requires proof of identity or address to issue a number. We ask for them only when the provider says so.
• Support messages you send to hello@2ndphoneline.com or through the in-app support screens.

Information created by using the service

• Messages and attachments you send and receive on your 2nd Phone Line number, including SMS, MMS and group threads.
• Call metadata and recordings you turn on — time, duration, direction, and voicemail audio. Call recording happens only when the announcement has played.
• Device and diagnostic data — app version, OS version, crash reports, and push tokens needed to ring the device.
• Billing identifiers — store transaction identifiers via RevenueCat. We do not store full card numbers.

We do not sell personal information, and we do not use your messages, calls or voicemail to train machine learning models.

How we use it

• To provide the number, deliver messages and calls, and store voicemail.
• To debit credits only after the carrier confirms the send or the minute.
• To send account, security and number-status messages you have consented to.
• To detect abuse, enforce fair-use limits, and comply with carrier and legal duties.
• To reply when you contact support.

On the free tier, ads are shown in the app. The ad SDK receives the data it needs to serve those ads. That is why the App Store privacy label includes it. Paid Plus removes ads.

Who we share it with

We share data with the processors required to run the service, and with no one else for their marketing:

• Telnyx — telephony (SMS, MMS, voice, numbers).
• Supabase — database, authentication and file storage.
• RevenueCat and Apple / Google — subscriptions and credits you buy in the stores.
• Resend — transactional email.
• Firebase Cloud Messaging and Apple Push Notification service — to notify and ring you.
• The advertising SDK, on the free tier only.
• Carriers and The Campaign Registry, as required to register and deliver A2P 10DLC traffic.

We disclose information if required by law, a valid legal process, or to prevent serious harm.

SMS and your number

Your 2nd Phone Line number sends and receives person-to-person messages. 2nd Phone Line (CircleRoll LLC) may also send transactional SMS about your account, delivery and number status. Details, including STOP and HELP, are on the SMS terms page. Consent is recorded when you create an account and request a number.

How long we keep it

• Account data until you delete the account.
• Messages until you delete them, or until a disappearing-message timer you set expires. Screenshots are still possible; the app says so.
• Voicemail until you delete it.
• Audit records of sends, calls and billing for as long as needed to show you the history and to meet carrier rules.
• A free number is released after 12 consecutive months with zero account sessions, after three warnings and a 30-day reclaim window.

Deleting the account destroys the data. It does not deactivate. Numbers are released at the provider first; then the rows go.

Your rights and controls

• Export your data from the in-app export screen.
• Delete your account from the in-app delete screen. That is the same control App Store review looks for.
• Reply STOP to 2nd Phone Line SMS; we honour it.
• Residents of the EEA, UK and certain US states can also email hello@2ndphoneline.com to access, correct or delete personal information we hold.

Security

Traffic is encrypted in transit (TLS). Files at rest are encrypted by the storage provider. Access to production systems is limited to people operating the service, and staff access to message or voicemail content is written to an audit record.

Children

2nd Phone Line is not directed at children under 13, and we do not knowingly collect their information.

Changes

We will post the new date at the top of this page. Material changes to how we handle personal information are also shown in the app before you continue.

Contact

CircleRoll LLC
8735 Dunwoody Place, Ste N, Atlanta, GA 30350
hello@2ndphoneline.com